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JTag Helpdesk comparison

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JTAG Helpdesk and Ticketing System comparison

Features JTAG Helpdesk and Ticketing System
Ticket Management
 Free Pro Commerce
Submit a tickets from WEB frontend plus
Modify, closed and re-open tickets
Create ticket categories. For example, you can have tickets category for sales, tech support etc.
Create ticket by sending email to a predefined email address
Work with tickets using desktop or webmail systems such as Outlook or Gmail without logging on to your Joomla site.
Use Cron to schedule email processing
Assign tickets to a single user or to many users.
Attach images/stories, docs and other files to ticket
Search through tickets
Extended search through tickets
Dashboard for system manager
Create Knowledge base articles from tickets
Sell tickets through VirtueMart
Email notification when a ticket has been processed
Commerce
Sell support tickets to users
Integrate with Virtual Mart to handle ticket checkout

Auto create a helpdesk ticket after checkout
Create products and connect this to ticket category
Automatically assign ticket to a support person after payment
Use different payment methods such as Paylpal, NoCheck, Wordpay and 2checkout

Knowledge Base
Create knowledge base using the answers provided to a ticket
Edit the knowledge base text with rich text editor
Search through Knowledge Base
Core System
Extended Configuration Manager
User Manager
Organization Manager
Permission Manager
Category Manager
Ticket Viewer
Create different user groups with different rights
Manage users from frontend and backend
User rights Manager to manage user rights
Database Maintenance
The use of WYSIWYG text editor for writing and replying tickets. You also have BBCode, or plain text editor
Support multiple ticket categories
Assign Managers to each category
Support the ability to escalate ticket based on the elapse time
Cron
Possibility to setup Cron link to auto check new tickets
Possibility to setup Cron link to track elapse time on opened tickets
Configuration manager
Set HelpDesk name
Set language
Possibility to set Date Format
Possibility to set Message Box Editor
Possibility to set Message Box size
Possibility to set number of tickets per page
Possibility to set Highlighting characters on new tickets
Possibility to set default ticket text
Possibility to set default user organization
Possibility to set VirtueMart payment status for created tickets
Possibility allow only registered user access to Helpdesk
Possibility to auto import users from Joomla to Helpdesk
Possibility to set default user group
Possibility to set agreement before tickets processing
Possibility to notify users with email
Possibility to set audit time
Possibility to write/show email processing log
Possibility to show/hide links for check/audit tickets trough email
Possibility to set notification email template
Organization Manager
Possibility to add organization to helpDesk
Possibility to edit/remove organization
User Manager
Possibility to add users to helpDesk
Possibility to edit/remove user
Possibility to set user group/organization
Permission Manager
Possibility to set permission for a user group to work with only some ticket group
Possibility to set permission for create, edit, remove ... tickets
Category Manager
Create/remove ticket category
Setup category to work with tickets opened via email
Set email notification while processing tickets
Notify user if not a registered user
Configure to handle messages without Ticket ID
Notify user for email without Ticket ID
Set - handle messages without buying product
Set ticket priority
Connect support staff to a ticket group
Connect audit manager to a ticket group
Set image to this ticket group
Connect virtueMart product to a ticket group
Email
Send notification through email
Create tickets through email
Reply to tickets through email
Attach files to email
Audit tickets through email
Frontend Manager
Create/reply/close/reopen tickets
Assign ticket to a users
Move ticket to Knowledge base
Edit Knowledge base
Search ticket
Extend search ticket
Attach files to ticket
Add users to Helpdesk
Cost
Free

$69
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$99
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